Learn to ask for help! Even if you’re in an expert position.

Shelby Smith
Environment, Health, Safety Manager, Arbonne, USA

Can you tell us about what you do at Groupe Rocher and your background, along with the qualities and skills you need to do your job?  

I ensure that Arbonne’s U.S. sites—manufacturing, warehouses, and offices—comply with federal safety regulations, creating a safe and healthy workplace. Success in this role requires a solid understanding of laws and strong relationship-building skills to encourage adherence to our processes.   

My journey to becoming an EHS Manager was long. I began as a certified welder in 2014, a field predominantly occupied by men. I did this to challenge myself and prove I could succeed. I later earned a degree in Occupational Safety and Health and Fire Sciences from Columbia Southern University, focusing on Environmental Management and HR Management.  

My path included various roles in distribution and manufacturing, starting from the ground up. I joined Arbonne in September 2019 as a shipping and receiving supervisor, then moved to production, before being promoted to Associate Distribution Center Manager in 2021 and my current role in 2024. 

 

How has the group supported you in your learning and what concrete actions have been most useful to you? 

Our leaders and managers are fantastic. The company encourages me to explore new opportunities and has always provided resources whenever I asked to upskill.   

Over the past five years, I’ve gained invaluable experiential learning through my internal promotions.  

My job exposes me to a variety of EHS situations, and handling these challenges has enhanced my technical skills, stress management, and critical thinking.   

I’m also part of the Arbonne Mentoring Circle Program as a mentee, where I aim to learn how to leverage specific cognitive skills from my mentor. This program is not only beneficial for skill enhancement but also fosters connections across our organization.   

 

What advice would you give to anyone who wants to go further with their learning?  

Learn to ask for help! Even if you’re in an expert position, there are countless details and potential pitfalls. Don’t hesitate to ask questions when needed. Staying humble and recognizing that you don’t have all the answers is essential for growth.