Cultivate your curiosity! Learning never ends...

Can you tell us about what you do at Groupe Rocher and your background, along with the qualities and skills you need to do your job?  

My job is to ensure that the quality system in place within operations complies with applicable standards and regulations. I’m lucky to work with a number of departments with a single goal: to be the trusted partner of our brands and satisfy our customers. To measure customer satisfaction, I coordinate the process of collecting and processing complaints and implementing improvement plans. 

My job requires me to be thorough and precise. Good pedagogical skills are also essential to make QHSE standards understandable for everyone, which can sometimes be a real challenge!  

I joined the group shortly after getting my engineering degree in food safety and microbiology. Since then, I have had several mobilities and promotions, moving across different sites and jobs.

How has the group supported you in your learning and what concrete actions have been most useful to you?  

Internal mobility is an excellent way of developing new skills. I’ve noticed that over 30% of the group’s job vacancies in France are filled by internal candidates, which is great for learning and development! Another bonus in the transition between jobs is mentoring, which I took advantage of at one point. 

Due to the nature of my job, I’m in contact with many people from different teams. These interactions are valuable for me, as they enable me to discover the way other departments function and understand their tools and processes. 

Among the personal development courses I’ve taken, I especially liked the ones that have enabled me to develop my behavioral skills (Process Com©, Insight©). The most beneficial technical learning for me was acquired on the job, through internal mobility, experience in the field and cross-team relationships. 

Other examples of my learning experience include my membership in an association of French companies dealing with products quality issues, and a role in an internal committee of Operations department. This internal committee is made up of 10 employees from different teams, and our mission is to act as liaisons within the organization to implement strategy and provide informed feedback from the teams. This helps me improve my internal communication, summarize issues and strengthen my ability to analyze situations and gain perspective. 

What advice would you give to anyone who wants to go further with their learning?   

Look out for learning opportunities and remain proactive. Cultivate your curiosity! Learning never ends...